order-support-mk
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Click here to Register. Once you submit a registration for your Basic Account, you will receive a confirmation via email within 24-48 hours. Once you receive a confirmation, you can Upgrade Your Account for FREE.

Basic Account:

FREE

  • View account pricing
  • Shared Lists
  • Saved Carts
  • Request Web quotes
  • Find technical documentation
  • Application and instrument training courses
  • Applied Biosystems User Community?
  • Webinars

Upgraded Account:-

FREE

  • View account pricing
  • Shared Lists
  • Saved Carts
  • Request Web quotes
  • Find technical documentation
  • Application and instrument training courses
  • Applied Biosystems User Community?
  • Webinars
  • Place Orders
  • Track Orders
  • Create recurring orders
  • Check Invoices
  • Custom Products and Projects

a. Sign in, to your account to view account-specific pricing and information, and for easier checkout.

    i. New customer?  Register for an account. Once you submit your registration, a Customer Care representative will create your account.

b. When you find the product you’re looking for "Add to Cart"

c. View cart when you're ready to order. Your cart is located at the top right of the website. Note: carts created on previous visits will be located on the "My Activity" page.

d. Click on "View Cart" to access your Cart page where you can apply P or D quotes, or marketing promotion codes.

    i. If you have a quote or promotion, please enter it in the right-hand box and click "Apply." A message will confirm that the quote has been applied to the order successfully. You can store one P or D quote in your profile.

e. Proceed to checkout by clicking "Begin Checkout." Here you'll be able to review your shipping and billing details for your order.

How to order pdf

Learn more ?

Search for a specific product

Look for a specific product using the search bar at the top of the website.

Shop by application

Shop by application or technique using the navigation bar at the top of the website.
Shop by application ?

Shop all products

Browse our product categories using the navigation bar at the top of the website.
Shop all products ?

Product selection guides

Use product selection guides to help you decide which products you need.
See product selection guides ?

How do I create a list and add products?

You can create a list right from the product page: click on the “Save to list” button, enter a list name in the text box, and click “Create.” This will create a list. Add the product and quantity to the newly-created list.

What are shared lists and how do I create them?

Shared Lists solve for the manual task of copying catalog numbers, URLs, and product names into email, hand written order forms, and various other list-making tools that get circulated around your lab and eventually sent to a purchaser to order. Shared lists are a way to save products for viewing and purchasing later. Create a list for each of your projects to share with collaborators like your lab manager.

You can visit the shared lists page (located in your account. and by clicking on the “Create new list” button on the list landing page. Then select and buy products as a team.

Note: List name cannot exceed 150 characters, and cannot contain the following special characters: ?,/,\,%,^,!

  • If you are a registered user, you can access your lists from your Account. You can also click on the list link in the invitation email you received.
  • If you are new to thermofisher.com and you received an invitation to collaborate on a list, you will need to register using the same email address that received the invitation. Once registered, the list can be accessed from your Account.
  • You can invite anyone to collaborate on a list. The invitees will then need to sign in with their thermofisher.com username and password. If they’re not already registered, they can create a registration profile using the same email address that received the list invitation. They can access the list once their account is approved and activated.
  • Please note that list owners are responsible for whomever they invite to the list. The owner can remove collaborators from the list in the “Settings” menu within the list.

How many collaborators on a list?

  • You can invite as many people as you want to a list.

How will a collaborator know when they’ve been invited to participate in a shared list?

  • Invited collaborators will receive an email from the list owner with an access link to the list.
  • Existing thermofisher.com users can sign in with their existing account credentials to access the list.
    • List invitations are specific to the email address they are sent to. Your account username should always correspond to the email address where you received the invitation.
    • If you sent or received an invitation to a different email address other than the one used for your username, please request the list owner to send the invitation to the right email address. Note: At this time, lists are unavailable to users who do not have an email address as their username.
  • Users new to thermofisher.com can create a new account using the email address that the list invitation was sent to, in order to access the list.

I created a list and invited my lab mates to join. How will I know when my invitee joins the shared list?

  • When you invite someone to join a list you created, the list’s status will be updated and an icon will show up next to the list. This icon indicates the respective list is shared.

Who can change the name of the list?

  • Only the list owner has the option to rename a list.

Who can delete the list?

  • Only the list owner has the option to delete a list.

I received an invitation to a shared list. Why can’t I access it using the link provided?

  • At this time, shared lists are unavailable to users who do not have an email address as their username.
  • Customers who access thermofisher.com through a procurement system (B2B customers) may not use shared lists.

Which products can be added to a list?

  • Eligible products will have an “Add to a shared list” link on their product pages.
  • Products that have the following as their price cannot be added to a list:
    • Request a quote
    • Learn where to buy
    • Contact us
  • We encourage users to use the "Idea" field instead to add such products to the list.

Do all collaborators on the list see the same product price?

·       Not necessarily. Each collaborator will see their account-specific prices for the products on their list. So the price visible to one collaborator might not be the same as the price for another collaborator on the same list.

What is the purpose of the "General product idea" text box?

  • You can use the “Idea” feature as a universal catch-all box to capture general product ideas, and any information relevant to the list. The text within the idea box is limited to 250 characters.

Can collaborators create an order from the items in a list?

  • Yes, anyone with access to the list can check out the products in the list by adding them to a cart.
  • When checking out, users will fill their individual carts and follow the current checkout system tied to their own account.

Do lists expire?

  • No.

a. Sign in, click on Account, then Recent Orders at the top of the screen.

b. Click on the order number to view order details, then click on the relevant tracking number to see the status.

Track my order

Use Single Order Lookup

  1. Go to Sign In > Orders
  2. Click View Single Order
  3. Enter your Order Number, Zip Code and click View Order Details
  4. Some order information may require sign-in.

Download a copy or request a copy via email:

  1. Sign in to your account on thermofisher.com.
  2. Click on Account, then Orders from the top navigation bar.
  3. From the Recent Orders tab, find the order, and click on Request invoice(s).
  4. Click on Download invoice(s), or enter up to 4 email addresses where you'd like the invoices to be sent, and click on Email invoice(s).

Request an invoice

To request an invoice for an order not placed online or visible in your Recent Orders, contact the Customer Service Department.

Register to automatically receive invoices via email:

  1. When completing a purchase, open the Email/Invoices Preferences section on the Payment page.
  2. Select the checkbox next to the option labeled “I would like to have copies of my invoice sent by email” to enable invoice delivery to the primary email address on the account.
  3. To have invoices delivered to additional email addresses, select the Add Additional Email button.
  1. Sign in to your account
  2. Go to your Profile section, click on Billing & Shipping Addresses, and Add a New Address
  3. Enter your new shipping address in the new address request form. You also can select from any billing addresses that already are associated to your online account

How do I request a new shipping address?

  1. Sign in, click on Account, Profile.
  2. Under Shipping & billing click on Add a new address.
  3. Enter your new shipping address in the new address request form. You also can select from any billing addresses that already are associated to your online account.

*Please use a valid company or institution address. We are unable to ship to apartments, P.O. boxes, or personal addresses.

You also can request a new address during checkout by following the same process outlined above. However, you should only do so if you want to ship your items to an address that’s not associated with your online account at the time of checkout. If you do choose to add a new shipping address during checkout, your order will be placed on hold pending approval. This may take up to 2 business days.

If needed, you can Add a New Billing Address. Selecting this option will expand the form so you can enter the new billing address. When you are done, click Save to refresh the page. Your new address will show a Pending status. New address requests must go through a review process that may take up to 2 business days. Once approved, the Pending status will disappear and a new account number will be reflected.

*Note: May not be applicable in all Countries

How do I change my billing address?

You cannot make changes to an existing billing address. However, you can request a new billing address as long as you’re also requesting a new shipping address.

Please note that we are unable to process billing to residential addresses.  Submitting a residential address will result in a delay in account setup/modification and order processing.

*Note: May not be applicable in all Countries

How do I nickname my shipping accounts?

  1. Sign in to your account and follow these steps:
  2. Go to Account, then Billing & Shipping Addresses
  3. Find the shipping address you want to nickname and click Edit.
  4. Enter a Nickname in the open/editable field, then click Save.

There are two ways you can upgrade to an ordering account.

1. Begin checkout and add in your billing and shipping details upon ordering

    i. Your details will be confirmed and then your order will be placed.

2. Upgrade now by filling out your billing & shipping details

Update my account

  1. Sign in to your account on thermofisher.com
  2. Click on Account, then Orders from the top navigation bar
  3. From the Recent Orders tab, find the order containing the item you’d like to return, and click on the Order Number.
  4. Select View Shipped Items on the Order Details page to display items contained in the order
  5. Select the Return Item button below the item you’d like to return
  6. On the Returns page, enter the requested information, and press the Submit Return button
  7. Upon submission, the return request will be reviewed by a Customer Care agent, who will contact you with the next steps.